Effective Date: February 5, 2026
This Refund Policy outlines the terms and conditions for product returns and refunds for customers and distributors of Karevault MLM, powered by Indemandng ("Karevault," "we," "us," or "our"). We are committed to customer satisfaction and fair business practices.
1. Customer Satisfaction Guarantee
Karevault offers a customer satisfaction guarantee on all products purchased directly from Karevault or an authorized Karevault distributor. If a retail customer is not completely satisfied with a Karevault product, they may return it within 30 days of the purchase date for a full refund of the purchase price, less shipping and handling fees.
Conditions for Customer Returns:
• Proof of Purchase: The customer must provide original proof of purchase (e.g., receipt, order number).
• Product Condition: Products should be returned in their original packaging, with all components, and in a resalable condition, unless the return is due to a product defect.
• Return Process: Customers should contact the Karevault distributor from whom they purchased the product, or Karevault Customer Service directly, to initiate a return. Instructions for returning the product will be provided.
2. Distributor Returns and Inventory Buy-Back
Karevault is committed to ethical business practices and adheres to industry standards regarding distributor inventory buy-back. If a Karevault distributor chooses to resign or their distributorship is terminated, they may return currently marketable inventory purchased within 12 months prior to resignation or termination for a refund.
Conditions for Distributor Buy-Back:
• Marketable Condition: Products must be in a resalable, unused, and unopened condition. Products that are damaged, expired, or have been altered are not considered marketable.
• Refund Amount: The refund will be 90% of the original net cost of the returned products, less any commissions, bonuses, or other benefits received by the distributor that are attributable to the returned products. Shipping and handling fees are non-refundable.
• Return Period: The request for buy-back must be made within 12 months from the date of purchase of the inventory.
• Return Process: Distributors must contact Karevault Customer Service to initiate the buy-back process. Detailed instructions and a Return Merchandise Authorization (RMA) number will be provided. The distributor is responsible for the cost of shipping returned inventory to Karevault.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact Karevault Customer Service immediately, within 7 days of receipt. We will arrange for a replacement or a full refund, including shipping costs, upon verification of the damage or defect.
4. Non-Refundable Items
The following items are generally non-refundable:
• Shipping and handling charges (except for damaged/defective products).
• Products not purchased directly from Karevault or an authorized Karevault distributor.
• Products returned without proof of purchase.
• Products that are not in marketable condition (for distributor buy-back), unless defective.
5. Refund Processing
Refunds will be processed within 14-30 business days of receiving the returned product and verifying its condition. Refunds will be issued to the original payment method used for the purchase.
6. Changes to This Refund Policy
Karevault reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website and updating the "Effective Date."
7. Contact Us
For any questions regarding this Refund Policy or to initiate a return, please contact us at:
Karevault MLM (powered by Indemandng) Website: www.indemandng.com Email: support@indemandng.com
Address: 16, Alhaji Jimoh street, Adeniyi Jones, Ikeja, Lagos.
